Return Policy

100% Committed To Customer Service

Scottissue’s Commitment to Customer Service is simple – 100% Customer Satisfaction Guaranteed on Every Order. We offer a 10-day money back guarantee should your item be defective, wrong, or broken, provided you have contacted for a shipping location. We will happily replace this item and ship it to you right away. We are committed to your satisfaction.

Defective/Wrong Items or Didn’t Receive
If you receive an item and it’s broken, has a defect, not working or the wrong item, call us and we’ll arrange for a replacement to be sent right away. Please contact us within 10 days of receipt of the item.

*Shipping Fees are Non-Refundable

Damaged in Shipment
Damaged merchandise must be reported within 5 days however if you’ve signed for the item ‘free and clear’, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we’ll arrange for reshipment.

Ordered Wrong Item or Changed Your Mind
If you ordered the wrong item or simply changed your mind, we understand things happen. We will be happy to take your return if you contact us within 15 days of receipt of the item.
A restocking fee of 15% will apply and you will be responsible for the return freight charges.

*Shipping Fees are Non-Refundable

How to Return an Item

To accept returns, the returned item must be 100% intact. This includes original packaging, all components, manuals, accessories, etc. If items that you return cannot be restocked, you will not be refunded the full amount.

Email us at -or- Call 1-800-523-1426 between 9:00 AM and 4:30 PM.

You will need to provide us with the following information:

  1. Your Name
  2. Your Company Name
  3. Order Number
  4. Item Number of item(s) to be returned
  5. Condition of the items to be returned
  6. Complete or Missing pieces/parts
  7. Undamaged or Damaged
  8. Reason for Return Request

Mail your returned items to the address given by our customer service representative.

We cannot be held responsible for lost packages, so we recommend using a traceable shipping method such as UPS ground track.

Return credit is issued only for the product total and does not include shipping and/or handling charges.

If a Call Tag has been issued on defective or damaged merchandise, UPS will make 3 attempts at pick up. After 3 failed attempts to pick up the damaged goods, the Return Authorization and refund will be cancelled, leaving the customer responsible for any costs related to the reshipment of goods.

Receiving your Refund
After your return has been received at our warehouse, credits are typically posted to the customer’s account within 15 to 20 business days. This allows up to 5 days for processing at our warehouse, up to 5 days for processing by our returns department and up to 10 days for processing by the customer’s financial institution.

© 2012 Scottissue. All rights reserved. 3275 Dryden Road, Dayton, OH 45439 | 800-523-1426 | 937-293-2139